Terms & Conditions
Our sales are subject to these general terms and conditions, which take precedence over any other stipulation issued by the buyer. Any order sent by the buyer implies his unreserved acceptance of these terms and conditions of sale.
Controls
Orders placed via the website are binding on the purchaser as soon as the purchaser accepts the order on the website.
The information, photos and graphics in the catalogues are for information purposes only and are not binding on the merchant.
Once the Customer has registered his/her order, he/she is deemed to have accepted the prices, volumes and quantities offered for sale and ordered with full knowledge of the facts and without reservation.
Prices
The sale prices of the products are those in force at the time the order is registered, excluding transport costs.
The sale prices of products may be modified at any time by the occurrence of external events.
Shipping costs are payable by the Customer and are invoiced in addition to the price of the products, depending on the value of the order.
Shipping costs will be indicated when the Customer places the order.
Payment
Unless otherwise stipulated, products are payable when ordered. Any sum paid by the Customer prior to delivery of the product constitutes a deposit on the sale price definitively due by the Customer.
Penalties of an amount equal to the bank base rate plus 3 points are automatically applicable to amounts unpaid at the end of a period of 10 days following the invoice date or from the notification of the rejection of bank payment for any other means of payment. Delivery of any new order may be suspended in the event of late payment of a previous order.
The site offers payment by credit card (VISA, Mastercard and American Express) or Paypal. The order is validated and processed once payment has been received.
Delivery
Delivery is deemed to have taken place when the product is made available to the Customer. It is the Customer's responsibility to check shipments on arrival and to make any reservations or claims that appear justified.
If the products delivered do not comply in nature or quality with the specifications indicated on the delivery note, the Customer must, on pain of forfeiture, make his complaints within eight (8) days of delivery.
Satisfied or your money back
The customer has fourteen clear days from delivery to return the product, the cost of return being borne by the customer. The price of the product will be refunded within one month of receipt by Bag PRO. However, products returned incomplete, damaged or soiled will not be accepted.
Out of stock
In the event of a product sold online being out of stock, the company undertakes to inform the customer of the out-of-stock situation and the replenishment lead time. The customer will have the choice of maintaining the order or cancelling it. In the event of cancellation, the company will reimburse the customer within 8 working days.
Reservation of ownership
The seller retains full ownership of the products sold until full payment of the price, including principal, costs and taxes.
The transfer of risks relating to the product will take place when the ordered product is handed over to the carrier. It is therefore the Customer's responsibility to take out insurance, at their own expense, to cover all risks, particularly damage and loss.
Guarantees
The products sold are covered by a manufacturer's warranty. Excluded from this guarantee are all products modified or repaired by the purchaser or by any other person not expressly authorised by the seller, as well as all products covered by a specific assistance and maintenance contract.
Any return of the product under the aforementioned guarantee must be subject to prior agreement by the seller. To this end, the purchaser shall contact the seller's after-sales service by formulating his/her request by e-mail. If the product is found to be defective, the seller will send the purchaser a product return number. The defective product must be returned in its original packaging and accompanied by the returns number provided by the seller. All costs and risks associated with the return of the product shall be borne by the purchaser.
Liability
The seller cannot be held liable in any way whatsoever for indirect damage. In the event of direct damage, the seller's liability is limited to a maximum amount of 520 euros.
Jurisdiction
These general terms and conditions of sale are governed by French law. The Paris Commercial Court shall have exclusive jurisdiction over any disputes arising between the seller and the buyer in connection with this contract.
Information Technology and Civil Liberties
Pursuant to the French Data Protection Act of 6 January 1978, the Customer has the right to access and rectify data concerning him/her and held by the merchant.
Contact details
If you have any questions and/or comments about our sales policy and this declaration, please contact us using the following details:
BAG PRO
ZA La Gautrais, 7 rue des Tisserands, 35360 Montauban-de-Bretagne, France
France
Website : https://bagpro.fr
E-mail : c.lebellegard@bagpro.com
Telephone number: 02 56 91 11 00
SIRET : 335 005 138 000 52